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Gran Canaria
Gran Canaria
Bike Rental Gran Canaria Gran Canaria

FAQ

Most Common

Yes. We generally recommend you to reserve a bike in advance, especially during the winter season (October – April) to ensure that you get the model you want and in your size. Reserving a bike ahead of time also speeds up the pick-up process because the bike will already be ready for you to ride.

 

 

SPD, SPD-SL, Look Kéo and standard pedals.

No, the bikes are only delivered to our shops where we are able to offer the best service.

If you´re coming as a group, please contact us at support@free-motion.com.

No. An EC card works too though. In any case, you have to use one of the two methods of payment to pay for the rental and/or deposit.

 

 

Yes, we have a service for such emergencies. Please contact us at +34 928 777 479.

Telephone reservations are not possible; please use our online reservation system.

Yes – outside of the towns, you always have to wear a helmet.
We offer rental helmets for €3 for the entire rental period. You can add the helmet during the online booking process. 

No. But you can directly check & book our hotel recommendations on our website. The same goes for flights.

Check here for: 
Gran Canaria
or Tenerife
or Lanzarote 

General

Bus drivers are not obliged to allow bikes on buses – it depends on the driver. This is, however, not usually a problem.

We differentiate between two opening times: winter season and summer season.

During the summer season our shops our closed on Sundays. Click here for more details.

Yes. We sell special maps for road bike & mountain bike in our shops and are happy to give you advice.

Yes, on request and depending on availability. Please contact us in livechat or via mail.

It is RECOMMENDED that you wear a safety vest. The blue signs that you see here in the south are not mandatory signs – they are informational signs. If you ride in the dark though, lighting is mandatory (front + rear). If your lights don't work for some reason like if the batteries are dead, then you must wear a reflective safety vest or reflective clothing like a jersey with reflective stripes on the back.

 

There are some bike paths but 90% of the time you ride on the main roads or numerous side roads. Certainly not on the highway though.

A lot of hotels have options to park your bike, e.g., taking it with you into your room. Please ask at the hotel!

Our shop inside the Hotel Gloria Palace San Agustin & our station Tenerife T3 offers a secure bike garage. 

No. But you can directly check & book our hotel recommendations on our website. The same goes for flights.

Check here for: 
Gran Canaria
or Tenerife
or Lanzarote 

No, unfortunately we don't have any child seats or child trailers available.

Rental

Yes. We generally recommend you to reserve a bike in advance, especially during the winter season (October – April) to ensure that you get the model you want and in your size. Reserving a bike ahead of time also speeds up the pick-up process because the bike will already be ready for you to ride.

 

 

All information on renting our bikes such as prices, specs and availability can be found on our website.

Please select your bike of choice on our website: After clicking the button “Info & Booking”, you can select the dates you want to rent and then start the online availability search.

SPD, SPD-SL, Look Kéo and standard pedals.

No, we don't rent shoes so please bring your own; otherwise, we sell some in our shops.

Please send us an e-mail at support@free-motion.com or open a ticket in the chat window on the bottom right of the page. We'll check on your reservation. Please do NOT fill out the reservation form again unless we request you to!

No. Bike rentals always begin on the morning of the first day you made your reservation for (see opening hours). It is not possible to pick up your rental bike the night before because there would be no guarantee that it would be available since all of our rental bikes are washed and serviced after they are returned to meet specified and technical standards.

For organizational reasons, we can only accept reservations in advance that are for at least 3 consecutive days. Therefore, if you want to rent a bike for only 1 or 2 days, then you have to do this on a daily basis; in this case though, the availability of models and sizes to choose from is limited. Also, the model of your choice may not be available during peak season. If you reserve a bike for 3 consecutive days, we guarantee it will be available.

 

Yes. The prices are €3 for 1-2 days and €6 for 3 and more days. You can select a rental helmet during the booking process.

Yes, on request and depending on availability. Please contact us in livechat or via mail.

No. The prices are valid for consecutive days. If you take a break for one day, then the rental charge starts again.

 

There is no insurance against theft included in the contract: There are no insurance companies that provide insurance against theft for commercially used bikes.

Not in the regular rental price. You can book (online & in our shops) damage insurance for a small surcharge that is valid for 7 days. This insurance can be used for road bikes, e-bikes (not e-MTBs), trekking bikes and urban bikes.
In case you have any question, please our live chat or send us a message (use the window on the screen downright)

Yes. You can additionally book comprehensive insurance coverage for damage on the bike with a deductible; theft, vandalism and third party use are excluded. The person who rents the bike must bear the costs for all damage on the bike that is not covered in the insurance.   

The person who rents the bike must immediately report any damage to the bike and have it promptly repaired. Costs from damages caused by a crash, misuse or vandalism are to be paid for right away by the person who rented the bike. Damage costs cannot be deducted from the rental deposit if you continue to rent the bike. Both parties subject themselves to the courts and arbitrators of the laws of the town in which the rental contract was issued.

If you have any questions, please use our live chat / message system (on the screen downright).

No, the rental is valid for one day: A 1 day rental means pick-up and return on the same day.

No, the bikes are only delivered to our shops where we are able to offer the best service.

If you´re coming as a group, please contact us at support@free-motion.com.

No. An EC card works too though. In any case, you have to use one of the two methods of payment to pay for the rental and/or deposit.

 

 

Yes, we have a service for such emergencies. Please contact us at +34 928 777 479.

Telephone reservations are not possible; please use our online reservation system.

Yes – outside of the towns, you always have to wear a helmet.
We offer rental helmets for €3 for the entire rental period. You can add the helmet during the online booking process. 

No, but depending on the model it's possible to mount them. Please contact us (use livechat or email) in advance to clarify the compatibility or bring your complete power meter system with.

No, unfortunately we don't have any child seats or child trailers available.

Tours

In this case, we'll inform you early enough and recommend alternative options.

Since the bike you rented is reserved for you for the entire rental period, you would, in this case, then be renting 2 bikes. We can, however, give you a 30% discount on a bike that you would like to try out during your rental period.

 

Basically, we can offer you the 3rd tour at a cheaper price – it isn't possible though to get a retroactive discount.

 

The minimum age for Road Bike, MTB & E-MTB tours is 16 years. 
For E-Bike tours the minumum age is 12 years. 

Bike Sale

150€ shipping for bikes under 2,000€.

200€ shipping for bikes between 2,000€ and 3,000€.

300€ shipping for bikes 4,000€ and up.

Free Motion only has a warranty as a dealer so you need to register your new bike on the manufacturer's website to activate your warranty.

- Cannondale: www.cannondale.com/de-DE/Europe/warranty

- Specialized: www.specialized.com/de/de/bike-registration

- Pinarello: www.pinarello.com/en/warranty-registration

- BH: www.bhbikes.com/en_GB/lifetime-warranty-register/register-your-bike-lifetime-warranty

 

 

 

No. The price on the website is for local pick-up.

 

In order to check the availability of an exact bike, please send us an inquiry through our website.

The Canary Islands belong to a special tax zone. Therefore, you may have to pay custom fees when shipping to the mainland and other EU countries.

After every rental period, all bikes in our workshop are inspected and tested. The bikes are only in our rental fleet for 1 year and then put up for sale (some haven't even been used for 5 months). The bikes are completely serviced and checked before they are sold. Also, the bikes are equipped with new grips, handlebar tape, saddles and tires – you can hardly tell the difference compared with new bikes!

Cannondale: lifetime warranty on the frame and 6 months on components.

Specialized: 2 year warranty on the frame and 6 months on components.

Pinarello: 2 year warranty on the frame (+ 1 year when you register it online) and 6 months on components.

BH: lifetime warranty on the frame and 6 months on components.

The following steps are required:

1. Please send us your address, complete name, personal ID number and mobile number.

2. We'll then send you an invoice with the sum of the sales price you need to wire us as well as our bank account details.

3. We'll then confirm that we've received your money and ship the bike.

4. You can track the shipment with a tracking number. Shipping takes 7-10 working days.

 

If you have a problem with your bike, please send us an e-mail to sales@free-motion.com or call us at +34 928 777 479. We'll find a solution for you.

No. Water bottles, pedals and speedometers are not included in the price. We do sell such parts though.

Yes, you get a 50% discount from the rental price of the bike if you rented it within the same month you buy it.

 

Yes. For inquiries, please send an e-mail to: